Shipping & Delivery Policy

Jermacia Gardner Designs

Last Updated: October 12, 2026

Our Shipping Promise

At Jermacia Gardner Designs, we believe your shopping experience should feel just as special as the jewelry you purchase.

Every order is handled with care, thoughtfully packaged, and prepared for delivery with attention to quality and detail.

We are committed to providing a transparent and reliable shipping experience from the moment you place your order until your jewelry arrives.

1. Order Processing Times

All orders are processed after payment has been successfully received.

Our estimated processing times are:

• Ready-to-Ship Jewelry: 3-5 business days

• Handmade Brass Jewelry: 3–5 business days

• Custom or Personalized Jewelry: 3-5 business days

Processing times do not include weekends or recognized holidays.

During holidays, special promotions, or periods of high order volume, processing may take longer. We will communicate significant delays when necessary.

2. Domestic Shipping (United States)

We offer shipping throughout the United States.

Available shipping methods, rates, and estimated delivery times are displayed at checkout.

Standard Shipping: 2-5 business days

Expedited Shipping: Available when offered at checkout.

Shipping fees are calculated at checkout based on the selected shipping method, destination, and other applicable factors.

Please note that shipping transit times begin after an order has been processed and handed over to the shipping carrier.

3. Shipping Rates

Shipping costs are calculated and displayed before you complete your purchase.

We do not currently guarantee free shipping on all orders.

Any free shipping promotions or special shipping offers will be clearly advertised when available.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email.

When tracking is available, your confirmation will include a tracking number so you can follow your package's delivery progress.

Please allow time for the shipping carrier to update tracking information after your package has been accepted.

5. Secure Packaging Promise

Your jewelry deserves to arrive beautifully presented and carefully protected.

Every order is packaged with attention to protecting your jewelry during transit.

We use packaging appropriate for the items being shipped to help reduce the risk of damage.

Our goal is simple: Your jewelry should arrive ready to be enjoyed.

6. Shipping Delays

While we make every effort to process and ship orders promptly, unexpected delays can occasionally occur.

Delays may result from severe weather, carrier disruptions, holidays, incorrect shipping information, or other circumstances beyond our reasonable control.

If your order experiences a significant delay, please contact us so we can help investigate the situation.

If we cannot ship within the promised time, or within the time required by applicable law where no shipping time was promised, we will provide the required notice and applicable cancellation or refund options.

7. Incorrect Shipping Addresses

Customers are responsible for entering accurate shipping information during checkout.

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible at Jermacia500@gmail.com.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

If a package is returned due to an incorrect or incomplete address, we will contact you regarding available redelivery or refund options. Additional shipping charges may apply when appropriate and legally permitted.

8. Lost, Missing, or Stolen Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us.

We recommend checking the delivery location, reviewing tracking updates, and contacting the carrier when appropriate.

Jermacia Gardner Designs will assist with investigating reported delivery issues.

Each situation will be reviewed individually, and we will provide a resolution consistent with applicable consumer protection laws and the circumstances of the shipment.

9. Damaged Packages or Jewelry

If your jewelry arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email Jermacia500@gmail.com and include:

• Your full name.

• Your order number.

• A description of the issue.

• Photographs of the item and packaging, if available.

We will review the situation and work toward an appropriate resolution, including a replacement or refund when applicable.

Our goal is to ensure that every customer receives the jewelry they ordered in the condition promised.

10. International Shipping

If international shipping is offered, available destinations, shipping methods, and applicable charges will be displayed at checkout.

International orders may be subject to customs duties, taxes, and import fees. Responsibility for these charges will be disclosed during checkout or in the applicable shipping terms.

Delivery times may vary depending on customs processing and the destination country's postal services.

11. Returns and Exchanges

We offer a 14-Day Confidence Promise on eligible purchases.

If you are not completely satisfied with your jewelry, please review our Return & Refund Policy for return eligibility, refund amounts, and exchange instructions.

Customers must contact us within 14 days of receiving their order to request an eligible return.

Original shipping charges are generally nonrefundable for change-of-mind returns, except where otherwise required by law.

12. Contact Us

We are happy to assist with shipping questions or concerns regarding your order.

Jermacia Gardner Designs

Email: Jermacia500@gmail.com

Website: www.jermaciagardnerdesigns.com

Location: Los Angeles, California, United States

Thank you for choosing Jermacia Gardner Designs. We appreciate your trust and look forward to delivering jewelry that helps you express your individuality and feel like royalty.

Jermacia Gardner Designs

Luxury You Can Live In.